The best way for customers to get support is to submit a support request. Alternatively, you or your customer can send an email to firstname.lastname@example.org. Please include as much detail as possible in the request. Helpful details include:
- Whether the MiraLink is currently displaying content
- If a specific app is affected, which app
- If you're seeing a problem in the Mira Dashboard, what you were doing when you encountered the problem
- What steps you have already tried to resolve or work around the problem
This definitely isn't a comprehensive list—if there's a detail you think might be relevant, please include it. The more information we have, the better support we can provide.
We respond to support requests Monday through Friday, 9am-5pm Pacific time. We'll respond as quickly as possible, but if we're experiencing a high volume of support requests, it may take up to one business day.
If you would like additional training to help answer customer questions about Mira, please let us know!